Return Policy Page

Return Policy

1. Overview

At Inkpaper, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with the product you have received, you may be eligible for a return or replacement as outlined below.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• A return request must be submitted within 7 days of receiving the product.
• A valid reason for the return must be provided, such as defects, damage during shipping, or receiving the wrong product.

3. Non-Returnable Items

Certain products are exempt from being returned:

• Customized or personalized products that have been created according to your specifications.
• Items that have been used or show signs of wear.
• Products purchased as part of a special offer or sale, unless they arrive damaged.

4. Reporting Damages or Defects

If you receive a damaged or defective product, please follow these steps:

• Contact us at [Contact Information] within 48 hours of receiving the product.
• Include photos of the damaged or defective item and your order number in your message.
• Our team will review your request and, if approved, arrange a return, replacement, or refund.

5. Return Process

To initiate a return, please follow these steps:

• Contact our customer support at [Contact Information] with your order number and reason for the return.
• After your return request is approved, we will provide you with return instructions.
• Securely pack the product in its original packaging and include all original accessories or parts.
• Ship the product back to us using a trackable shipping method.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days. The refund will be applied to your original method of payment.

Note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a mistake on our part (e.g., receiving a damaged item or an incorrect order).

7. Replacements

If you wish to exchange a defective or damaged item for the same product, please contact us within 48 hours of receiving the item. Replacement is subject to product availability.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again, as it may take some time for the refund to officially post.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [Contact Information].

9. Shipping Returns

To return your product, you should send it to the following address: [Return Address]. You are responsible for paying your own shipping costs for returning your item, unless the return is due to a mistake on our part.

10. Changes to the Return Policy

Inkpaper reserves the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is the responsibility of the customer to review this policy periodically for updates.